Control and Coherence in Service Delivery: The Yugoslav Experience
Abstract
This narrative comments on the influence of worker "self management" on the organization and delivery of social services in the former Yugoslavia. The author focuses on how the system affected the accountability of social workers and service delivery, as well as on worker, community, and client involvement in decision-making. She concludes that social workers' control over their work life and involvement in decision-making is a necessary—but not a sufficient—requirement for implementing social work values and meeting life goals.
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REFLECTIONS:
NARRATIVES OF PROFESSIONAL HELPING
SALEM STATE UNIVERSITY, PUBLISHER
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